Shipping Policy (Australia & International)
Delivery Days
We dispatch orders on business days only (Monday to Friday), excluding public holidays.
Orders placed after business hours, on weekends, or public holidays will be processed on the next business day.
Processing Time
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Orders placed before 1:00 PM (AEST) will be dispatched the same business day
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Orders placed after 1:00 PM (AEST) will be dispatched on the next business day
Shipping Time
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Australia-wide delivery: 2–4 business days
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Express shipping: Next business day delivery (metro areas only, additional fees apply)
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International delivery: 3–7 business days (depending on destination and customs clearance)
Shipping Fees
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Standard shipping: Charged on all orders (rate calculated at checkout)
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Express shipping: Available at an additional cost
All orders are shipped in secure, discreet, and unbranded packaging.
Shipping Carriers
We use trusted courier services including:
Australia Post, StarTrack, DHL, UPS, FedEx, TNT, EMS, and other reputable carriers
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All shipments are fully trackable
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Signature on delivery may be required depending on the service selected
Incorrect Address Details
If you have entered incorrect shipping details, please contact us immediately at:
order@baysmokeaustralia.com
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Changes can only be made before dispatch
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We are not responsible for orders shipped to incorrect addresses provided by the customer
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Refunds are not available for incorrect address submissions
Tracking Shows Delivered (But Not Received)
In some cases, tracking may show “delivered” before the package physically arrives.
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Please allow 1 additional business day
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Check with neighbours or your local post office
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If still missing, contact your local courier depot or Australia Post office
Once an order has been shipped, delivery responsibility lies with the courier service
Important Notes
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Delivery times are estimates and may vary due to location, weather, or carrier delays
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International orders may be subject to customs duties or import regulations